Greetings one and all,
A big one today as I’ve been ‘lucky enough’ to collate the feedback from my Effective Factual Recording course that I created bespoke for Stoke on Trent City Council via Expert Citizens Insight Academy. I say ‘lucky’ as it took me ages and then my computer decides to die mid-way through. Luckily it popped back into life! This week’s session was the conclusion to the roll out of the training. It has been a fascinating few months as I’ve met a raft of people from across the council and it has been booming lovely! The Stoke crowd is always a bombastic, direct, supportive and encouraging audience. Lots of laughs, lots of deep thinking and I think everyone would agree, quite a lot of learning.
The training incorporates the voices of several residents of Staffordshire, along with professionals who may have been struggling with the size of their caseloads and how this was impacting their practice. Not only did we look at the important factors of note taking, we also looked at stress levels and the importance of telling the story of our clients.
Feedback has been 100% positive and who would have thought effective factual recording training could be THIS good!?
1. On completing if the training session, has your knowledge increased?
15 / 15 yes
2. What did you learn during this session?
“To act on fact and not assumptions, and to make sure you listen and not just hear when taking notes from a subject. Everything was covered really well.”
“To bring home the point of the importance of factual note taking and recording. It is important that our factual recordings are professional and tell the full story.”
“How to record things correctly on the system. How to use quotes professionally and to tell the client’s story.”
“Different listening techniques.”
“Recording things precisely. To make time to change and remember that facts are facts and not feelings.”
“A great deal, I can’t believe some of the poor practice we saw today! This course teaches us how to record things properly.”
“To not judge.”
“It is important to correctly record information professionally.”
“To stop making assumptions. And I’m sorry but I do!”
“Separate facts from assumptions. Recognise that when reading previous assessments that you maybe not have the full picture. We need to focus on the positive changes that people have made and explore how they are going to embrace more positive changes. Ensure that the wishes of the clint are included.”
“An awareness of my own communication style and the fact that my body language and tone can be sometimes quite negative.”
“To be aware of the correct wording. I found every aspect of the training informative and helpful to my social care practice.”
“Not to quote swear words, to use * and @ in the words so that it doesn’t get quarantined!”
“I learned the importance of detailing what the client has to say. To not make assumptions and to make sure I’m describing the powerful words that the clint has used.”
3. How will the training you experienced shape your future practice?
“Ensure that all notes I make are timely, factual and succinct.”
“I will use what I have learned on a daily basis. I will make sure that things are accurate and run it past my colleagues too.”
“I’ll consider my accuracy and my assumptions.”
“It definitely made me reflect on my practice.”
“It will help me doing case notes correctly. I knew I was okay, but now I’ve got better ways of going about it.”
“Be mindful of the way of recording information. I will refrain from using jargon and abbreviations.”
“Ensure better quality of how I listen and record conversations on the system.”
“It will make me aware of my recordings, especially adding in my professional opinion. I always thought I should leave that out, but Steven explained the importance of my professional input that is based on facts, not feelings.”
“Always think of the person you are writing about.”
“I will record information correctly and legibly.”
“How to receive information, how to then record the information in an understandable and succinct fashion. We need to address why people are saying what they are saying.”
“I will include all of the things that Steve taught us. I will actively listen and I liked the use of ‘attentively ‘listening not just actively listening. No jargon and I am afraid I do use it. Challenge other professionals. Never to be afraid to ask for clarification.”
“To prioritise my factual recording.”
“I think I’m better equipped in my role and my understanding of note taking has increased tenfold.”
4. On completion of the training has your confidence in the topic increased?
15 / 15 yes
5. Was the trainer knowledgeable and able to answer your questions?
15 / 15 yes
6. Would you recommend this training session to others and why?
“Yes, at the very least it was a refresher course for everyone and for me it gave me lots of think about. So much to learn from.”
“I would highly recommend; the importance of this course cannot be underestimated.”
“100% Training was brilliant. I learned a lot today and it was fascinating.”
“Yes, definitely.”
“100%”
“Yes, because the films got me to hear things from other perspectives. I think I’d have been quite judgemental with some of the people we listened to.”
“Yes, it has been very useful indeed. My skills and knowledge have increased.”
“Yes, very informative and Steven makes the training interactive and informative. You can tell that he understand how we have different learning styles.”
“It was fun!”
“Yes, interactive, enjoyable and superb.”
“Yes, very informative and interactive, also engaging.”
“Very enjoyable, thanks Steven.”
“Yes, it was informative and makes you think about your practice and how professional you are being.”
“Yes, definitely. I would recommend any of Steve’s sessions to anyone on my team. I think everyone needs to attend his training.”
7. Would you benefit from further training?
“All present and correct. I’ll have a think.”
“I’d like empathy fatigue training with Steven. Plus, if he’s still doing the learning disabilities course.”
“I think lots of us need Steve’s Empathy Fatigue and Burnout course…”
“Empathy fatigue.”
“Empathy fatigue and learning disabilities.”
“Empathy fatigue.”
“I learned a lot today. I think I could do with Empathy Fatigue training.”
“Learning disabilities.”
“Empathy fatigue and maladaptive coping techniques.”
“Learning disabilities.”
“I’ve heard that Steven’s Trauma training is excellent and I’ve been trying to get on that.”
“More Steven!”
“I still haven’t managed to get on Motivational Interviewing training. Plus Empathy fatigue.”
“Motivational Interviewing and Empathy Fatigue and Burnout.”
8. Do you have any other comments?
“Only that the course should stay as it is, Steven is brilliant. It was well paced, pitched to the audience appropriately and very well presented by Steve.”
“Steven creates an excellent learning environment that is fun. This is an engaging and informative course, relevant and excellent.”
“Steven, keep doing what you do, and what you do best is training! A brilliant trainer.”
“Nice! Added humour made the course come alive. Who thought factual recording training would be THIS good.”
“Would highly recommend all training undertaken by Steven and the Insight Academy. This is the best, most informative training that I’ve attended in a loooooooong time. I was told I’d enjoy Steven’s training and I’d like to attend more.”
“Keep doing what you are doing. SO GOOD! It’s a privilege to have training as good as this. Thank you Steven. You have rejuvenated my practice.”
“Again – a brilliant course delivered by Steven. Excellent!”
“I’m so glad that we did this in the classroom and not online, I think Steven is excellent at getting everyone included.”
“No, it was brilliant training. Steven keeps everything alive and uses lived experience in all that he does. Hearing the client’s voice was very telling.”
“Steven was very informative and held my attention throughout the whole day.”
“Steven, you’re bloody fantastic!”