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Effective Factual Recording with Stoke on Trent City Council and Expert Citizens Insight Academy, “Very informative, really interactive, really engaging! Thank you.” Oct, 2024


Throughout October, I have been delivering my bespoke, Adult Social Care specific, ‘Effective Factual Recording’ course.  The course was commissioned by Gina Grimes, a pretty inspirational Principal Social Worker & Safeguarding lead at Stoke on Trent City Council (SOTCC).  Gina sees the importance of training and how to embed BETTER practice within social care and beyond. 


I created the course with the help of Melanie from SOTCC and people thoroughly enjoy the interactive nature of what could be a very dry topic and especially like the training films that I have created for the sessions.  Again, we meet Thomasina and poor Joan, who seems to have the weight of the world on her shoulders.  The ongoing saga of Joan continues apace.  I love how people have become very invested in Joan’s life, across several training courses.  All down to the sterling work of my wonderfully talented friend Gwyn Hill.  A truly inspiring woman. 


I interviewed a raft of people for the course, including the very popular Clinton, Adrian, Sarah and Margaret.  They all speak candidly of their involvement with adult social care due to their living with learning disabilities and sometimes being seen as ‘at risk.’  Learning from their voices is what it is all about.  They can tell their tale far better than I ever could. 


Here is a smattering of the 100% positive feedback from just one of the sessions:


“Very informative, really interactive, really engaging! Thank you.”

“Fab, always brilliant and engaging. loved learning as a student and these future trainings help build on my professional judgement :).”

“Engaging, relevant... brilliant! Thanks.”

“Great training.”

“I was dreading online training on this subject and have come away absolutely loving every minute of it, Steve very cleverly made it so we had time to discuss, write up our notes and talk through the differences in our perceptions.  This was alter my practice no end.  Thank you.” 

“100% The best trainer out there.  Steve made effective factual recording interesting!”

“Amazing and very interesting training, loved it thank you.”

“Hi Steve, this was a fantastic course once again thanks again for being so creative and including real people from Stoke on the films.  Hearing Adrian, Clint and Sarah and Margaret speak so candidly was excellent.”

“Thank you very much, as always with Steven and the Insight Academy - excellent training.”

“Fabulous training again, really enjoyable and engaging throughout.”

“Thank you! Brilliant as always :).”

“As always, this training session was informative, interactive and great.  Steven is wonderful.”

“Excellent training session as usual Steven :).”

“Great as always Steven, keep doing what you are doing.  This will change how I write my notes and the section on stress affecting note taking was spot on. :).”

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